Job title: Online Sales Support Agent

We are seeking a dynamic, proactive and customer-focused Online Sales Support Agent to join our team in the Contact Centre.

Duties and Responsibilities:

• Provide telephonic and email support for any queries related to online sales.
• Provide support to both staff and to customers for online sales transactions.
• Guide customers through the online sales process, including product selection, payment, and delivery options.
• Collaborate with the sales team to follow up on leads and close sales opportunities.
• Drive online Sales.

 Key Competencies and Skills

• Strong verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Teamwork
• Stress tolerance

 Further requirements:

• Grade 12 
• Minimum 2 years’ experience in a Call Centre